Warranty, Terms & Conditions
By placing an order with Stamp Store you agree to the following
Payment Options
Payment is required before your order will be made, unless prior arrangements have been made.
We accept Visa, Mastercard, AMEX, Diners Club & Paypal for instant payments.
We may offer you on request to Pay by Phone or, Direct Deposit or Cheque. If you choose pay by phone, direct deposit or cheque, your order will not be made or posted until we receive your payment.
Guarantees
We strive to provide the best quality products and will replace without question any that are found to be faulty within 90 Days
Quality of Goods
Stamps are designed to produce an average of 1,000 Plus impressions. However individual stamps will vary above and below this figure.
Proof Approvals
If you request a proof of your design when placing your order, your proof will be emailed to you usually within one business day to the email address supplied in your order. This proof needs to be approved promptly to avoid delays with your order. If you do not approve your proof within 7 business days, and do not answer our follow up emails, your stamp will be made and posted with the information supplied to us in your order. If your stamp gets made and posted without us receiving your proof approval, you will be responsible for any mistakes in the information supplied in your order.
Loyalty reward points features
We ceased our rewards program, any store credit you have accrued with remain in your StampStore Account until used on future orders.
Returns Procedures
Either call us to make arrangements for return of faulty goods or return the goods quoting the original Invoice / Order Number and date purchased. We will replace them forthwith.
Refunds
If you are unhappy with your order due to the goods being faulty, StampStore guarantees to replace or refund your order. StampStore will not replace or refund orders that have been orderd with incorrect details supplied by you the customer or ordered in error by you the customer, eg incorrect size.
Delivery Times
Most orders are dispatched within two working days after your order is received, paid and proof approved.
We guarantee to process your paid and proof approved orders within 7 days.
Delivery Methods & Charges
Standard Shipping: $9.50 (Estimated delivery within 7-8 working days)
Express Post: $13.50 (Estimated delivery within 2-3 working days, send by Australia Post Express or by Courier)
Priority Rush Order: $40 (Goes to the top of the production queue, shipped by Express Post)
We provide no guarantees for shipping lead times, the above days are only indicative and once we hand over the parcel to either the Australia Post or Courier we have no contoll over their service standards.
International: Unfortunately we only ship to Australia only
StampStore reserves the right to charge a freight charge of $15 to parcels / orders returned to StampStore due to Australia Post or the Courier not being able to deliver your parcel / order
due to the following reasons.
(1) You supply us with a wrong or incomplete address or,
(2) you unavailable or refuse to sign for the delivery for your order and Australia Post returns it to us.
Taxes
GST is applied at 10% in Australia.
Order Chasing Enquiries
If your order has not arrived within 10 working days of placing the order please e-mail StampStore at admin@stamps.net.au or call us on 1300 782 671.
Data Protection
StampStore does not pass data about its customers to any third party.
Security of Credit Card Payment Options
All transactions processed by our website are encrypted & secure.
On-line Credit card transactions are securely handled by eway.
eWAY has been certified as a trusted partner by the major credit card schemes.
Applicable Law / Courts of Jurisdiction
StampStore is governed by the laws and courts of Australia.
Retention of Title
All designs and artwork prepared by StampStore are Copyright © by StampStore and may not be reproduced without permission from StampStore.
News Letter
By shopping at StampStore your email address is automatically included in our news letter subscription. Our newsletter is sent out on average once per month & includes discount codes and promotional offers. You may unsubscribe at any time by clicking the unsubscribe link at the bottom of our newsletter.
Our Privacy Policy can be Viewed Here
